This Privacy Policy describes how Raw Metals ("we", "us", or "our") collects, uses, and shares information about you when you visit or make a purchase from our website (the "Site"). By using the Site, you agree to the collection and use of information in accordance with this policy.

1. INFORMATION WE COLLECT

Personal Information You Provide

When you visit the Site, register an account, place an order, subscribe to our newsletter, or contact us, we may collect personal information such as:

• Name and contact information (email address, phone number, billing and shipping address)

• Payment information (credit/debit card numbers processed securely via Shopify Payments or third-party processors — we do not store full card details)

• Account credentials (username and password)

• Order history and purchase details

• Communications you send us (support requests, reviews, feedback)

Information Collected Automatically

When you browse the Site, we automatically collect certain information about your device and browsing behavior, including:

• IP address and approximate geographic location

• Browser type and version, operating system, and device identifiers

• Pages visited, time spent on pages, referring URLs, and clickstream data

• Cookies and similar tracking technologies (see Section 5 below)

Information from Third Parties

We may receive information about you from third-party services such as payment processors, social media platforms (e.g., Meta/Facebook, Google), and analytics providers when you interact with our ads or use social login features.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and fulfill your orders, and communicate with you about your purchases

• Create and manage your account

• Send transactional emails (order confirmations, shipping notifications, receipts)

• Send marketing and promotional emails including new product launches, restocks, special offers, and curated content — only with your consent, and you may unsubscribe at any time

• Respond to customer service inquiries and support requests

• Improve and optimize our Site and product offerings

• Detect and prevent fraud, abuse, or security incidents

• Comply with applicable legal obligations

• Run analytics and measure the performance of advertising campaigns

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information with:

Service Providers

We share information with trusted third-party vendors who help us operate the Site and run our business, including:

• Shopify Inc. — our e-commerce platform provider (see Shopify's Privacy Policy at shopify.com/legal/privacy)

• Payment processors (e.g., Stripe, Shopify Payments, PayPal)

• Shipping and fulfillment carriers (e.g., UPS, FedEx, USPS, DHL) — for international orders, your name, address, and order contents may be shared with customs authorities as required by law

• Email marketing platforms (e.g., Klaviyo, Mailchimp)

• Analytics providers — Google Analytics (tracks site usage and behavior; you may opt out via Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout)

• Advertising platforms — Meta (Facebook/Instagram) Pixel and Google Ads (used to measure ad performance and show you relevant Raw Metals ads across platforms based on your browsing activity)

Business Transfers

If we merge with, are acquired by, or sell all or part of our business, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different Privacy Policy.

Legal Compliance

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain your account, comply with our legal obligations (including tax and accounting requirements), resolve disputes, and enforce our agreements. When we no longer need your data, we will securely delete or anonymize it.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixel tags, and similar technologies to enhance your browsing experience, remember your preferences, analyze Site traffic, and deliver targeted advertising. Types of cookies we use include:

• Essential Cookies — required for the Site to function (e.g., shopping cart, login sessions)

• Analytics Cookies — help us understand how visitors use our Site (e.g., Google Analytics)

• Marketing Cookies — track visits across websites to display relevant ads (e.g., Meta Pixel, Google Ads Tag)

• Preference Cookies — remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Site. For more on opting out of targeted advertising, visit optout.networkadvertising.org or youradchoices.com.

6. THIRD-PARTY LINKS

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

7. DATA SECURITY

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data transmitted to and from our Site and secure storage of your data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. YOUR RIGHTS AND CHOICES

Depending on where you live, you may have certain rights regarding your personal information:

All Users

• Opt out of marketing emails by clicking "Unsubscribe" in any email or contacting us directly

• Request access to or correction of your personal information

• Request deletion of your account and associated data

California Residents (CCPA/CPRA)

California residents have the right to know what personal information we collect, to request deletion of their data, to opt out of the "sale" or "sharing" of personal information, and to non-discrimination for exercising their rights. To submit a request, contact us at the information below.

EU/UK/EEA Residents (GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have the right to access, rectify, erase, restrict, or object to processing of your personal data, and the right to data portability. Our lawful basis for processing is typically contract performance (order fulfillment), legitimate interests (fraud prevention, analytics), consent (marketing), or legal obligation. To exercise your rights or lodge a complaint with your local supervisory authority, please contact us.

Canadian Residents (PIPEDA)

Canadian residents have the right to access the personal information we hold about you, to request corrections, and to withdraw consent for certain uses. Contact us using the details below to make a request.

9. CHILDREN'S PRIVACY

Our Site is not directed to children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we become aware that a child under the relevant age has provided us with personal information, we will take steps to delete such information promptly. If you believe we may have collected information from a child, please contact us immediately.

10. INTERNATIONAL DATA TRANSFERS

Raw Metals is based in the United States. If you access our Site from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using the Site, you consent to such transfers. We take appropriate safeguards — including standard contractual clauses where required — to ensure your data is protected in accordance with this Privacy Policy and applicable law.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you by email or a prominent notice on the Site. We encourage you to review this policy periodically.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Raw Metals

Email: privacy@raw-metals.com

Website: raw-metals.com